To process your order, prepare it and finally dispatch it, our lead times are as follows:

Dispatch time: 1 to 2 days (Monday to Friday)
Delivery time: 6 to 11 days (Monday to Friday)
Total time: 7 to 13 days for free delivery.

Please note that we do everything possible to ensure orders are processed as quickly as possible.

However, these times do not account for possible strikes, delays, or other events beyond our control.

Restocking fee: £0
Shipping fees: At the customer’s expense
Return period: 14 days
Exchanges: Accepted

In accordance with Article L.121-21 of the French Consumer Code, the Customer has a 14‑day withdrawal period from the receipt of the products to exercise their right of withdrawal without having to provide any reason or pay any penalty.

However, the return shipping costs are the responsibility of the Customer.

Below is our returns procedure:

Exchanges and Returns
Exchanges and returns may be made within 14 days from the receipt of your order. If you wish to exercise this right, please contact us with as much detail as possible regarding your situation and your request.

Process:

A. Returning or Exchanging an Item That Does Not Suit You

• Ensure that you are within the 14‑day period.
• The item must be in its original packaging.
• The item must not have been worn or used.

If everything is in order, please take clear photos of the product and contact us via the contact form, by email at contact@old-money-outfits.co.uk, or by post at:

15 rue des Halles
75001, Paris, France

You will receive a returns form that must be completed and included in your parcel. This form can also be downloaded from your customer account. If you do not have access to a printer, simply copy all the information from the form onto a piece of paper and include it in your parcel.

Please ensure that you include the following:

• Your order number.
• The names of the items being returned.
• Your request (refund, voucher, or exchange).

Then, send the product to the address indicated on the returns form. Please note that the return shipping costs are your responsibility. Once we receive the item, it will be inspected and, according to your request, either exchanged or refunded.

Please note: We reserve the right to refuse returns that have not been requested or made within the specified timeframes, as well as returns containing items that are not in the same condition as when received. Once your return is accepted, you will receive a confirmation email indicating that you have been refunded. Refunds will be processed within a maximum of 10 days and will be made using the original payment method. If you have requested an exchange, you will also receive a confirmation email along with a new tracking number.

B. Returning an Item That Is Defective

We do everything possible to ensure that each item is of the highest quality and arrives in excellent condition. Nevertheless, if you encounter any issues, we apologise in advance. In such cases, please follow these steps:

• Complete the contact form, attaching photos of the product. The photos should clearly show the entire product as well as the defect(s).
• Important: Do not clean the item, even if it has a stain or defect. Regardless of the issue, please inform us before taking any action, as this may affect the acceptance of your return.
• Your request will be processed within 48 hours.
• You will then have the choice between a refund, a voucher, or an exchange.

Your satisfaction is our highest priority.

C. Items That Cannot Be Returned

Certain products, due to their nature, cannot be legally returned. This includes:

• Body products if they have been opened.
• Any other product that would pose hygiene issues if returned.

In this case, please contact us as soon as possible; you can find all our contact details here.

Depending on how long you wait, you’ll have more or less chance of having your order cancelled or modified.

Please note that on average, if you wait more than 10 hours, the order will already be in progress and it will be impossible to cancel or modify it.

However, sometimes orders are processed in as little as 30 minutes to 1 hour – so don’t delay.

To track your order, please use the tracking number you received by email.

Where should you use it?

It’s simple – just click here and enter your tracking number.

It can sometimes take a little while for the tracking number to update, so please don’t panic.

If it has been less than 3 days since your tracking number was provided, please wait a little longer.

Sometimes the carrier may take time to update the tracking number.

If more than 5 days pass and the tracking number still isn’t working, please don’t hesitate to contact us.

Your surprise is understandable, but please don’t worry.

If you have ordered multiple products, it is possible that you will receive them gradually.

This is completely normal, as our goal is to deliver your items as quickly as possible – we do not wait for all items in the order to be ready before dispatching.

As soon as an item is ready, it is shipped.

First, please check your spam folder to ensure the email hasn’t been misplaced.

If you still cannot find it, please feel free to use the contact form on this page and we will help resolve the issue.

We deliver in United Kingdom.

All the information regarding this (exchange or return) is explained in the second question, “What is the exchange and returns policy?”

Purchases can be paid for using bank cards (credit or debit) such as Visa, Mastercard, American Express, Discover, JCB, and Diners Club International, as well as Google Pay, Apple Pay, and PayPal.

You must be authorised to use the selected payment method.

The currency used is the Pound (£).